Refund Policy
Happiness in Every Batch
We want you to love your slime as much as we love making it. If your purchase isn't quite right, we're here to help guide you through our refund and return process.
Refund Criteria
We want you to love your slime! Here's our policy on returns, refunds, and exchanges.
Handmade & Custom Orders
Because our slimes are **handmade to order** — and many are fully customized through our "Build Your Own Slime" tool — we are generally **unable to accept returns or exchanges** once an order has been made, for hygiene and safety reasons. This includes:
- All custom/personalized slimes (texture, color, scent, or theme combinations you selected)
- Any slime that has been opened or used
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When We Will Offer a Refund or Replacement
We stand behind the quality of our slimes. We will offer a **replacement or full refund** if:
- Your order arrives **damaged** in transit
- You received the **wrong item** (not matching what you ordered)
- Your slime arrives **defective** (e.g. dried out, moldy, or otherwise not as described) upon arrival
To request this, please email us at info@yourstrulyslimes.com within 48 hours of delivery, including: