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Shipping Policy
Thank you for shopping with Yours Truly Slimes! Here's everything you need to know about how we get your slime to your door.
Processing Time
- Orders are handmade to order and typically ship within 3-5 business days of purchase
- Custom "Build Your Own Slime" orders may take a bit longer — up to 5–7 business days — since each one is made fresh based on your choices
- Orders are not processed on weekends or holidays
Shipping Rates & Times
We aim to get your slime to you as fast as possible! Our handmade batches are processed with care. Shipping times vary by location:
“Free delivery is available in Folsom, California (95630 ZIP code) on all Yours Truly Slimes orders. At checkout, select the free local delivery option and we’ll coordinate a convenient drop-off time with you.”
- Standard Shipping (Domestic): 3-5 business days
- Express Shipping (Domestic): 1-2 business days
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Delivery times are estimates provided by our shipping carrier and are not guaranteed. Delays due to weather, holidays, or carrier issues are outside of our control.
Please note that delivery times may be extended during holiday seasons or special releases.
International & Carriers
“We currently ship to the United States.
Orders are shipped via USPS and/or UPS, depending on your location and the size of your order.
Shipping rates are calculated at checkout based on your delivery address and order size.
If your order qualifies for any free or discounted shipping offers, you’ll see those options at checkout.
If you don’t see your location listed or have questions about shipping, please contact us and we’ll do our best to help.”
Track Your Order
Once your slime order ships, you’ll receive an email with a tracking number and a link to track your package
Lost, Delayed, or Damaged Packages
- If your package appears lost or significantly delayed, please contact us at **[insert email]** and we'll help track it down with the carrier
- If your order arrives damaged, please email us within **[insert timeframe, e.g. 48 hours]** of delivery with a photo of the damaged item and packaging, and we'll make it right
Incorrect Shipping Address
Please double-check your shipping address at checkout — we are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us **immediately** at info@yourstrulyslimes.com, and we'll do our best to update it before the order ships.
Questions?
Reach out anytime:
Email: info@yourstrulyslimes.com
Phone: 203-482-1103
